Two Questions to Ask to Define Your Organisation’s Problems – and Find Useful Solutions

Being able to answer these questions about your vision and your current performance - and recognising gaps in your knowledge - will help usefully structure the information you have.

By LKS Quaero
Leadership

5 Questions with Peter White, Leadership and Culture Specialist

"The most important thing a leader should focus on is providing role clarity through setting clear expectations about what each leader is expected to do and why."

By LKS Quaero
Leadership

5 Questions with Sam Robinson, LKS Quaero’s Managing Director

"Leaders' behaviour is highly symbolic and it's contagious, for better or worse. So start with yourself and be brutally honest."

By LKS Quaero
Culture, Leadership, Management, Planning

Finding Time to Work on the Future

There are a few common self-defeating myths about working on the future that I think hold us all back. Slowing down – and you must slow down to think about the next few months and years – requires some discipline.

By LKS Quaero
Culture

What You Need to Know to Genuinely Understand Customer Needs

Your service design and delivery should be driven by keen understanding of customer behaviours, attitudes, and needs. When it comes to providing services, customers know when you’re just paying lip service.

By LKS Quaero
Culture

Hallmarks of a Positive Culture

At LKS Quaero, we use the Instincts to Excellence Scorecard tool to provide some objectivity to assessments of culture. Importantly, we work with organisations to choose the measures to assess their culture, rather than assume what the ingredients should be.

By LKS Quaero
Local Government

New: Council Turnaround Case Study

See our Council Turnaround Case Study to learn more about the significant impact of our transformation program with Kempsey Shire Council.

By LKS Quaero
Culture

Doing the Right Work (vs Doing Work Right)

We can become fixated with the idea of having work to do. Sometimes we do this at the expense of the right work. What, then, is the right work?

By LKS Quaero
Announcements, Leadership

Welcome to Nathan Farr, LKS Quaero’s New Leadership Specialist

We've got a new face on board. Here's an introductory interview so you can get to know Nathan Farr.

By LKS Quaero
Leadership

Think You Need a Leadership Capability Framework?

The benefits of having a capability framework are dependent on how well it’s designed and implemented.

By LKS Quaero
Culture, Leadership

Turning Performance Measurement into Results that Count

Rather than having it just sit in a report, how do you leverage performance measurement to make it meaningful and felt?

By LKS Quaero
Leadership

Don’t Waste Any More of Your Training Budget

Do you hate sitting through boring training? So do we. We'd like to share some of the principles we use in our training.

By LKS Quaero
Government, Local Government, Planning

How Do You Actually “Put the Customer at the Centre” of What You Do?

If you are starting out on your journey – or if you feel like you are getting a bit lost in the noise – it's always useful to come back to "customer value".

By LKS Quaero
Leadership, Logistics, Transport

New: Leadership Turnaround Case Study

See our Leadership Turnaround Case Study to learn more about the significant impact of our leadership programming at the Australian Rail Track Corporation (ARTC).

By LKS Quaero
Leadership, Organisational Development

Leadership Programs that Get Results (Part 2)

The following critical issues are things that – if not resolved – can result in a leadership program going off track quickly, even after a good start.

By LKS Quaero
Leadership, Organisational Development

Leadership Programs that Get Results (Part 1)

We’ve all been there. You go to a training program and get an enormous volume of course materials. You tell yourself that this time it’s going to be different: you will implement this stuff at work. And then… nothing.