COUNCIL TURNAROUND CASE STUDY

They enjoy coming to work:

• ‘We’re making it a place where people want to be’
• ‘Love working here’
• ‘I have never been busier in my role but never happier in it either’
• ‘We are happier than ever and working twice as hard’
• ‘Our work atmosphere is positive and we have a lot of fun while getting our work done’
• ‘It’s definitely a good place to work’

They have effective leaders:

• ‘The leadership has good cohesiveness and unity’
• ‘The leadership team are fabulous and the change is welcome and really enjoyable’
• ‘Some wonderful improvements with the new management’

They’re building a positive, innovative culture:

• ‘The current culture is significantly better than it was in years past’
• ‘Feel very lucky to be a part of KSC and its visions moving forward’
• ‘Some really positive things happening around the organisation’
• ‘There’s renewed energy’

And they’re strengthening both internal and external relationships:

• ‘There has been a significant improvement and change in the organisation and employee relations’
• ‘The community is seeing a change – the image of Council is improving’
• People are ‘more willing to bring the ideas forward and they work a lot harder’
• The union relationship is ‘the best I’ve ever experienced in my working life’
• ‘The administration has the support of the councillors’