By Chally Kacelnik
The video: Class Takeaways – The Human Factor (transcript at link) by Professor Szu-chi Huang at Insights by Stanford Business
What I think: Professor Huang has distilled a few critical points for effective communication and decision-making that are all too easy for leaders to forget. I hear people praise behaviour that cuts through or sets aside emotion a little too often – the emotional and social factors are critical in organisational behaviour (and behaviour everywhere).
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