By Sam Robinson
The article: How to Really Listen to Your Employees by Sara Stibitz at Harvard Business Review
What I think: Last week, I sat and listened to a senior executive sponsor address the fresh new participants on one of our leadership programs. He asked for questions and someone asked: “what’s the single biggest improvement you’ve seen from people who’ve been on this program?” He answered: “they now listen”.
Listening is a big deal – it’s the cornerstone of all the other skills that leaders need to practice: setting expectations, giving feedback, coaching… forget doing any of them well unless you can listen well.