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LKS Quaero has extensive experience in supporting utility organisations to achieve outstanding results through leadership development programs. We’re focused on making sure that practical outcomes are achieved for best value.

We deliver our accredited training in partnership with Pegasus, RTO no. 91028.


Culture of Innovation Program

Hunter Water engaged LKS Quaero to deliver an innovation program, providing participants with practical, interactive leadership and management learning.

As part of this work, we established visual management centres, developed a new Work Management Standard for the Mechanical Maintenance team, and developed training packages for role clarity.


  • Substantial uplift in operating discipline: 24 5S improvement projects completed
  • Completed cultural improvement programs across x4 worksites
  • Elimination or reduction of 10 major operational risks through continuous and process improvement


Rebuilding the Shire Program

We’re proud to work with regional Councils that are water utilities, At Kempsey, we are undertaking a leadership program, focusing on building leadership, innovation, and change management capability within Kempsey’s broader organisational transformation program. Our broader work with Kempsey includes the review and redesign of its Water & Sewer unit.

Learn more about our work with Kempsey Shire Council on our Local Government Project page.


Leadership and Management Program

We designed and facilitated this program that was formulated to enable participants to be accredited with a Certificate IV Leadership and Management qualification. Participants needed to enact demonstrable improvements in their workplace to pass.


  • $1.15M annual saving
  • A more confident and assertive leadership team
  • Higher levels of trust for leaders and more contribution of improvement ideas
  • 30% improvement in the time taken for process contract approval process
  • 20% reduction in outstanding work requests