Your service design and delivery should be driven by keen understanding of customer behaviours, attitudes, and needs. When it comes to providing services, customers know when you’re just paying lip service.
At LKS Quaero, we use the Instincts to Excellence Scorecard tool to provide some objectivity to assessments of culture. Importantly, we work with organisations to choose the measures to assess their culture, rather than assume what the ingredients should be.
See our Council Turnaround Case Study to learn more about the significant impact of our transformation program with Kempsey Shire Council.
We can become fixated with the idea of having work to do. Sometimes we do this at the expense of the right work. What, then, is the right work?
We've got a new face on board. Here's an introductory interview so you can get to know Nathan Farr.