Having the resources, enthusiasm, and expertise isn't enough. These need to be organised to support your organisational outcomes, not organised around narrow functional inputs reliant on individuals.
So much for knowing how you do the work. How do you know how your process is working out for your customers?
A lot of visionary and clever strategic plans fizzle out, much to the frustration of the designers. Here's how to avoid it and make your strategy viable.
If you make KPIs meaningful and connected, you'll get an accurate picture of performance from staff. You'll also get staff who are more motivated and clear on their work and its value.
Sometimes you're so busy with doing the work of an organisation that it's hard to see whether that work is appropriately directed and organised.