There are a few common self-defeating myths about working on the future that I think hold us all back. Slowing down – and you must slow down to think about the next few months and years – requires some discipline.
Your service design and delivery should be driven by keen understanding of customer behaviours, attitudes, and needs. When it comes to providing services, customers know when you’re just paying lip service.
At LKS Quaero, we use the Instincts to Excellence Scorecard tool to provide some objectivity to assessments of culture. Importantly, we work with organisations to choose the measures to assess their culture, rather than assume what the ingredients should be.