Why Do Customer Journey Mapping?
So much for knowing how you do the work. How do you know how your process is working out for your customers?
So much for knowing how you do the work. How do you know how your process is working out for your customers?
If you make KPIs meaningful and connected, you’ll get an accurate picture of performance from staff. You’ll also get staff who are more motivated and clear on their work and its value.
At LKS Quaero, coaching is something we practice with rigour and planning. Here’s how we apply it with our clients.
Rather than having it just sit in a report, how do you leverage performance measurement to make it meaningful and felt?
We are very proud of the improvements made by graduates of our programs. Effective leadership is not an event – it is a continual process
By Chally Kacelnik You’ve probably heard some variation on this saying attributed to Peter Drucker: ‘what gets measured gets managed’. That makes a lot of sense:
By Sam Robinson A useful model that supports people to work well together in an organisation is the concept of “Levels of Work”. Familiar to
By Peter White Thinking about how your business planning has gone for this financial year? Does this sound familiar then? Here we go again! Looks
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