Better Service Definition for Better Organisations
Getting clear on this will get your services to optimally contribute to what you want to achieve.
Getting clear on this will get your services to optimally contribute to what you want to achieve.
Taking a top down and bottom up approach will allow you to get a broad and deep picture of how you’re going against how you’d like to be going.
Having the resources, enthusiasm, and expertise isn’t enough. These need to be organised to support your organisational outcomes, not organised around narrow functional inputs reliant on individuals.
If you make KPIs meaningful and connected, you’ll get an accurate picture of performance from staff. You’ll also get staff who are more motivated and clear on their work and its value.
Benchmarking tends to result in a high effort exercise with very little to show for it. If you want to undertake benchmarking, there’s a right way to go about it.
Your service design and delivery should be driven by keen understanding of customer behaviours, attitudes, and needs. When it comes to providing services, customers know when you’re just paying lip service.
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